House cleaning FAQ
Booking, pricing, what we do and who we send. Can't find it? Text us.
Send the quote form (two minutes) or call or text (226) 239-6028. We reply within 2 hours, 8am–7pm Mon–Sat, with your quote and the nearest slot.
Often, yes. Choose "Same day" on the quote form before 10am and we confirm by 11am if a team is free. Otherwise we offer the next slot, usually within 48 hours.
No. Many clients leave a key or code. If you are out, we send photos of every room when we finish.
Every home is different. We quote within the range from your answers, then confirm it on a quick walkthrough when we arrive. It only changes if the space is in much worse condition than described — and we agree it with you before any work begins.
E-transfer or credit card after the clean. Recurring clients can pay monthly.
No contracts. Pause or cancel recurring visits with 48 hours notice.
Yes — products, vacuums, mops and cloths. Tell us if you prefer we use yours or fragrance-free products.
Yes. Recurring clients keep the same team. That is the whole point.
Tell us within 48 hours and we come back to fix it, free.
Yes, fully insured. Certificate available on request.
Every cleaner is background-checked and trained by us before their first job.
All of London (including Byron, Masonville and Hyde Park), plus St. Thomas, Strathroy, Ilderton, Lucan, Komoka, Kilworth, Nilestown, Dorchester and Ingersoll. In Woodstock, St. Marys, Stratford, Tillsonburg and Exeter we take deep cleans, move-outs and post-renovation only. Outside that? Send your postal code and ask.
Of course. Let us know in the notes so we can keep doors closed as needed.
Yes. Add it in the quote form and we price it as an extra room.